1. Acceptance of these terms
These terms govern your use of the Rasoul platform (the "Platform" or the "Service"), provided by Rasoul. By creating an account or using any part of the Service, you confirm that you have read these terms and agree to be bound by them.
If you are using the Service on behalf of a company or other organisation, you confirm that you are authorised to bind it to these terms, and "you" then means both you and that organisation.
If you do not agree to any part of these terms, the only remedy available is to stop using the Service.
2. What the Service is
Rasoul is a platform for managing your business communication over WhatsApp: connecting one or more numbers, managing conversations, sending campaigns, segmenting customers with tags, running an AI agent for replies, and reaching all of it programmatically through the API and webhooks.
We develop the Service continuously, and may add, change or discontinue features. Where a discontinuation is material and affects a paid plan you already hold, we will give you reasonable notice first.
3. Our relationship to WhatsApp — please read this clause
Rasoul is an entirely independent product. We are not affiliated with WhatsApp LLC or Meta Platforms, we are not licensed, endorsed or sponsored by either of them, and we do not represent them in any capacity. Trade names and marks mentioned belong to their owners and are used for identification only.
Your use of your own WhatsApp account remains subject to WhatsApp's terms and policies, and complying with them is your responsibility alone. It is also your responsibility to have the right to use the number you connect, and to have your recipients' consent to receive your messages.
We design our sending to reduce the risk of restriction or banning as far as we can — through time distribution, gradual rate increases and health monitoring — but we do not and cannot guarantee that a number will not be restricted or banned. That decision belongs to WhatsApp alone and is outside our control, and we accept no liability for the loss of a number or account, or for anything that follows from it.
4. Your account
Using the Service requires an account with a valid email address that belongs to you. You are responsible for keeping your password confidential and for all activity that takes place through your account.
- Provide accurate details, and update them if they change.
- Do not share credentials with anyone not entitled to use the account.
- Tell us immediately if you suspect any unauthorised access.
- The minimum age is 18, or the age of contractual capacity in your country.
5. Acceptable use
The Service is a tool for legitimate business communication. Using it for any of the following is prohibited, and doing so is a material breach of this agreement:
- Messaging people who have not consented to receive your messages, or who have asked you to stop.
- Fraud, phishing, or impersonating any person or organisation.
- Promoting unlawful, abusive or inciting content, or content that infringes the rights of others.
- Selling or marketing goods that are unlawful in your jurisdiction or the recipient's.
- Buying or using leaked or scraped contact lists collected without their owners' permission.
- Attempting to breach the Platform, circumvent usage limits, or access another customer's data.
- Reselling the Service or renting out access to it without a written agreement with us.
- Using the Service to send automated messages at rates designed to circumvent WhatsApp's restrictions.
We reserve the right to investigate credible reports, and to suspend an account or a campaign immediately where there is reasonable evidence of a breach of this clause — to protect our other customers and the platform's standing.
6. Your content and your customers' data
Everything you upload or send through the Platform — messages, contacts, tags, your business information — remains entirely yours. We claim no rights in it.
You grant us a limited licence to use that content for the sole purpose of operating the Service for you: transmitting messages, storing them so we can show them to you, and processing them to carry out what you asked for. We do not sell your data or your customers' data, and we do not use the content of your conversations to train AI models.
You are the controller of that data and we are a processor acting on your behalf. You are responsible for collecting and processing it lawfully, and for giving your customers whatever notice is required.
7. Subscriptions and payment
Plans and their prices are shown on the pricing page. A subscription is monthly or yearly at your choice, and takes effect once payment is confirmed.
- Prices shown exclude taxes and government fees unless stated otherwise.
- Subscriptions are not renewed silently; you will be notified before a term ends.
- When a subscription lapses, paid features stop, and your account and data remain untouched for a reasonable period before any further action.
- We may change prices in future, but a change will not apply to a term you have already paid for.
We do not hold your card details on our servers. Payments are processed through the payment channels agreed with you, each of which has its own terms.
8. Cancellation and refunds
You may stop using the Service at any time. Cancelling incurs no additional fee, and amounts paid for the current term are not refunded except in the following cases:
- A material and prolonged outage on our side without justification.
- A double charge or a billing error on our side.
- Within 7 days of your first paid subscription, where you have not made substantial use of the paid features.
To request a refund, write to support@rasoul.site or message us on WhatsApp with your account details and the reason for the request.
9. Availability and support
We make reasonable efforts to keep the Service available around the clock, but we do not guarantee 100% availability. Service may be interrupted for planned maintenance — announced in advance wherever possible — or for reasons outside our control, such as hosting provider failures or changes to the WhatsApp platform itself.
Support is available at support@rasoul.site and on WhatsApp at +201032572357. We aim to respond within one business day.
10. Intellectual property
The Platform, its software, design, name, logo and documentation are ours and are protected by law. This agreement grants you nothing beyond the right to use the Service in accordance with it, and transfers no ownership to you.
Copying the Platform, attempting to extract its source code, or building a competing product from it is prohibited.
11. Limitation of liability
The Service is provided "as is" and "as available". To the extent permitted by law, we are not liable for any indirect or consequential loss, including without limitation lost profit, lost customers, reputational harm, business interruption, or the banning of a WhatsApp number.
In all cases, our total liability to you for any claim will not exceed the amounts you actually paid us in the twelve months preceding the event giving rise to the claim.
Nothing in this clause limits any liability that cannot lawfully be excluded, such as liability for fraud or gross negligence.
12. Indemnity
You agree to indemnify us against any claim, fine or cost we incur as a result of your using the Service in breach of these terms or of the law, or as a result of content you sent through the Platform.
13. Suspension and termination
You may end this agreement at any time by ceasing to use the Service and asking us to delete your account.
We may suspend or terminate your account if you breach a material term, fail to pay, or if your account is used in a way that threatens the Platform or its customers. We will tell you why wherever possible, and give you an opportunity to remedy the breach where it can be remedied.
After termination you have a reasonable period to export your data before it is deleted in accordance with the privacy policy.
14. Changes to these terms
We may update these terms. Where a change is material we will notify you by email or inside the Platform a reasonable time before it takes effect, and continuing to use the Service after that date constitutes acceptance of the new version.
The effective date of this version is shown at the top of this page.
15. Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and its courts have jurisdiction over any dispute arising from them.
We would always rather resolve a disagreement amicably. Write to us first, and we will make a genuine effort to reach a settlement before any legal proceedings.
